Refund policy
A refund takes place if:
*The product is in its original, unopened, unused package & container return it upon delivery.
*The product is defective due to shipping, please return it upon delivery.
*A refund wont be accepted if it is not within three days of receiving the product/s.
*Shipping fees which will not be refunded, unless you received damaged product/s.
*Products will be inspected before refund approval (usually in 1-2 days after returning them).
*Shipping fees in cash will be refunded within 2-5 working days.
A return takes place if:
- Returns are accepted for 14 days
- The product is in its original, unopened, unused package & container
-
LE 49.00 flat rate return shipping for Cairo & Giza orders
- LE 79.00 flat rate return shipping for Governate orders
-
No final sale items accepted for return
In case of exchange:
- Exchanges are accepted for 2 days
- The product is in its original, unopened, unused package & container
-
LE 69.00 flat rate exchange shipping for Cairo & Giza orders
- LE 89.00 flat rate exchange shipping for Governate orders
-
No final sale items accepted for return